If something about your experience with Houston Roofers Co, or with work arranged through this site, fell short, we want to hear it directly. Write to hello@houstonroofersco.com with your name, the address where the work was discussed or done, and what happened. We read every complaint, and we respond to each one.
A complaint goes first to the person who handled your job, and then to the owner if it is not resolved there. We keep a written record of complaints and their outcomes.
If we cannot resolve your complaint, you may also contact:
- The Consumer Protection Division of the Texas Attorney General's
office.
- The Texas Department of Insurance, for matters involving an
insurance claim or an insurer's handling of one. (Texas has no state licensing board for roofers, so no licensing body is named here; complaints about the work itself go to the bodies above and below.)
- The Better Business Bureau of Greater Houston.
Raising a complaint with us first gives us the chance to put it right, and it does not affect your right to contact any of those bodies at any time.